Refund Policy
Last updated: 7 November 2026
What you are buying
SinoDestiny sells instantly delivered digital content: a personalised BaZi (Four Pillars) report generated from the birth details you enter. Delivery happens in two ways at the same time — a link on screen right after payment, and the same link sent to your email address. Because the product is generated and delivered immediately, there is nothing to ship and nothing to return.
Your 14-day withdrawal right (EU consumers)
As a consumer in the EU you normally have 14 days to withdraw from a distance purchase. For digital content, this right ends early if you ask for immediate delivery and acknowledge it. That is what happens here:
When you complete the payment you request immediate delivery of the report and acknowledge that, once delivery starts, you lose the right to withdraw under Section 1837 of the Czech Civil Code and Article 38 of Directive 2011/83/EU.
In plain words: once your report is generated and delivered, the purchase is final from the withdrawal-right point of view. The situations listed below are the ones where we still refund voluntarily.
When you can get a refund
| Situation | What you get |
|---|---|
| The report never arrives — no on-screen link and no email within 24 hours, and we cannot fix it | Full refund |
| You were charged twice for one order | Full refund of the duplicate |
| The report is technically broken or empty (our fault) | Full refund, or a regenerated report — your choice |
| You entered wrong birth details (date, time, place) | One free correction: we regenerate the report from the corrected data. A refund is not given for typos, because the product faithfully reflected the data you entered |
| You simply change your mind after reading the report | No refund — the content was delivered and usable at the moment of purchase |
How to ask for a refund
- Email [email protected] within 14 days of purchase.
- Include the email address you paid with and the order ID from your receipt (starts with an
ord_-style reference shown in the email). - We reply within 3 business days. Approved refunds are issued through Stripe to the original card and currency, and normally appear on your statement within 5–10 business days.
- If we are at fault (no delivery, duplicate charge, broken report) we also refund the payment fee that applied to your transaction.
Disputes
Please contact us first — almost everything can be solved by email. If we cannot agree, EU consumers may use the European Online Dispute Resolution platform, or turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), which handles out-of-court consumer dispute resolution.
This policy is part of our Terms of Service.